Regulated by CQC and CIW
A Fully Regulated Service Across England & Wales
We are fully regulated by the:
Who is the Care Quality Commission?
They are the independent regulator of health and social care in England.
Their purpose
They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
Their role
- Register care providers.
- Monitor, inspect and rate
- Take action to protect people who use services.
- Speak with our independent voice, publishing views on major quality issues in health and social care.
Throughout their work they:
- Protect the rights of vulnerable people, including those restricted under the Mental Health Act.
- Listen to and act on your experiences.
- Involve the public and people who receive care
- Work with other organisations and public groups.
Their values:
- Excellence – being a high-performing organisation
- Caring – treating everyone with dignity and respect
- Integrity – doing the right thing
- Teamwork – learning from each other to be the best we can
Who is the Care Inspectorate Wales?
They are the independent regulator of social care and childcare in Wales.
They register, inspect and take action to improve the quality and safety of services for the well-being of the people of Wales.
What they do
- We carry out functions on behalf of Welsh Ministers
- We decide who can provide services
- We inspect and drive improvement of regulated services and local authority social services
- We undertake thematic reviews of social care services
- We take action to ensure services meet legislative and regulatory requirements
- We investigate concerns raised about regulated services
Their core values
Core values ensure people are at the heart of everything we do and aspire to be as an organisation.
- Integrity: we are honest and trustworthy
- Respect: we listen, value and support others
- Caring: we are compassionate and approachable
- Fair: we are consistent, impartial and inclusive
- Professional: we are skilled, knowledgeable and innovative
Services they regulate and inspect
- Care homes – including those who provide care home services for children or adults
- Domiciliary support services – a service that can provide care in your own home as well as general support
- Adult placement schemes
- Child minders
- Children’s day care
- Full day care
- Sessional day care
- Crèches
- Out of school care
- Open access play provision
- Fostering services
- Residential family centre services
- Adoption services
- Advocacy services
We also inspect boarding schools, residential special schools and further education colleges which accommodate students under 18, but we do not register them.
How they carry out their functions
We carry out our functions on behalf of Welsh Ministers under the following legislation:
- Social Services and Well-being (Wales) Act 2014(External link) which gives powers to review the way in which local authorities discharge their social services functions; and
- Regulation and Inspection of Social Care (Wales) Act 2016 (“the 2016 Act”) (External link) which replaces the powers under the 2000 Act. Some care services will need to re-register with us due to changes in the law.
- The Care Standards Act 2000(External link) (pending the re-registration of all regulated social care providers under the 2016 Act from 2 April 2018 onwards), Adoption and Children Act 2002 (External link) and the Children and Families (Wales) Measure 2010 (External link) which give power to register and/or inspect providers of social care services in Wales.
We regulate social care and early years services using the regulations and national minimum standards made by the National Assembly for Wales and the Welsh Government. The regulations allow us to regulate the conduct of providers in Wales.